Last updated: May 2, 2026
1. Overview
VoxLab Creator is designed to help creators analyze voices, split vocals from music, apply premium vocal styles, refine audio, trim or split audio, and export finished audio or video. We aim to collect only the information needed to provide the app, improve quality, respond to support requests, and maintain a reliable service.
By using VoxLab Creator or contacting support, you acknowledge that information may be processed as described in this Privacy Policy.
2. Information we may collect
- Audio, video, and project content: files, recordings, or videos you choose to import, analyze, split, edit, render, or export inside the app.
- App usage information: feature usage, performance events, crash information, diagnostics, device type, operating system, language, and general app activity needed to maintain and improve the app.
- Support information: name, email address, topic, device details, app version, messages, screenshots, attachments, and any information you choose to send through support.
- Subscription information: plan status or entitlement information needed to unlock Pro features. Payment details are handled by the platform or app store payment system, not by this website.
- Website information: standard technical information such as browser type, page visits, referring pages, and basic analytics if website analytics are enabled.
3. Audio and video processing
When you use features such as Smart Voice Analysis, Vocal Split, Advanced Split Controls, Premium Voice Styles, Trim/Split/Edit, Refine, or Export, the app may process audio, video, waveform data, stems, tuning settings, and render results to provide the requested functionality.
Processing may include detecting vocal range, tone, pitch stability, timing, loudness, vocal/background separation, clipping risk, and preset recommendations. The app may generate temporary intermediate files such as vocal-only stems, backing-only stems, tuned vocals, preview mixes, and rendered outputs.
Do not upload or process content unless you have the rights and permission to use it.
4. How we use information
- Provide core features, including voice analysis, tuning suggestions, vocal split, remix balance, editing, refining, preview, and export.
- Unlock and manage Pro subscriptions, premium presets, advanced controls, and lifetime access where available.
- Respond to support requests, bug reports, subscription questions, privacy requests, and feature requests.
- Improve app stability, performance, user experience, and feature quality.
- Detect, prevent, and investigate misuse, fraud, abuse, security incidents, or technical issues.
- Comply with applicable legal obligations, enforce terms, and protect rights and safety.
5. How information may be shared
We do not sell your personal information. We may share information in limited situations:
- Service providers: trusted vendors that help provide hosting, analytics, crash reporting, customer support, email delivery, processing, or infrastructure.
- Platform providers: app stores or payment platforms may process subscription and payment information according to their own terms.
- Legal and safety: when required by law, legal process, or to protect the rights, safety, and security of users, the app, or others.
- Business transfers: if the app is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
6. Data retention
We keep information only as long as reasonably necessary for the purposes described in this policy, including providing the app, maintaining records, resolving disputes, improving service quality, complying with legal obligations, and handling support requests.
Temporary audio or video processing files may be deleted after processing or retained only as needed for the app workflow, support, diagnostics, or service operation. Support messages may be retained to respond to you and improve support quality.
7. Security
We use reasonable technical and organizational measures to protect information. However, no app, website, storage system, or transmission method can be guaranteed to be completely secure. Keep your device, account, and files safe, and avoid sending sensitive credentials through support.
8. Your choices and requests
- You can choose which files or recordings to import into the app.
- You can delete local files or app data using the options available on your device or in the app.
- You can manage subscriptions through your app store or platform account settings.
- You can contact us to request access, correction, deletion, or other privacy-related help where applicable.
9. Children
VoxLab Creator is not intended for children who are not legally allowed to use the app without parent or guardian consent. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take appropriate action.
10. International users
Information may be processed in countries or regions where service providers or infrastructure are located. Privacy and data protection rules may vary by location.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date. Continued use of the app or website after changes means the updated policy applies.
12. Contact
For privacy questions, data requests, or support, contact: